Refund & Cancellation Policy

All plans are prepaid and do not renew automatically, so there is nothing to cancel to stop future charges. Refund decisions follow applicable law and the relevant payment provider's rules. Approved refunds are returned to the original payment method; timelines depend on your bank or UPI provider.

Access starts immediately after verified payment and ends after 24 hours. Because the service is delivered instantly, refunds are generally not provided once access has started, except where required by law or where a technical fault on our side prevented you from using it.

The purchase is fulfilled when payment is verified and the report is unlocked for your account. Once a report has been generated or downloaded it is a delivered digital product and is generally not refundable. If generation fails because of a fault on our side, we will re-deliver the report or refund you. Please verify your birth details before generating — reports are not refundable because of incorrect details you entered.

Sometimes a bank debits money but the payment does not complete. Open your Profile → Payment history or contact support with your order ID. We re-check the order with its payment provider (Razorpay or Cashfree for historical orders); if it was successful, access is granted; if it failed, the bank usually reverses the debit automatically, and we will help you follow up.

If you were charged twice for the same purchase, contact support with both order IDs. We will investigate and refund the duplicate payment.

Use Profile → Privacy & Data Controls ("Payment issue") or the Contact / Grievance page. Include your order ID and a short description.